Frequently Asked Questions
Everything you need to know about our premium syrups, mixers, and shipping policies.
What is the shelf life of Monin products?
Most Monin syrups have a shelf life of 18 to 36 months when stored in a cool, dry place. Once opened, we recommend using the product within 90 days for optimal flavor and freshness.
Are Monin products gluten-free and vegan-friendly?
Yes, the vast majority of our syrups and fruit purées are gluten-free, dairy-free, and vegan. Please check the specific product label or the 'Nutrition' tab on the product page for detailed allergen information.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package ships.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food or beverage products. However, if your order arrives damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Do I need to refrigerate Monin syrups after opening?
No, our syrups are shelf-stable and do not require refrigeration. We recommend storing them at room temperature, away from direct sunlight and heat sources.
Do you offer bulk pricing for businesses?
Yes, we offer wholesale accounts for cafes, restaurants, and bars. Please visit our 'Wholesale' page to apply for a business account and access volume-based pricing.